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Updated as of 6/1/2018

This privacy policy discloses the privacy practices for cielo24. This privacy policy applies solely to information collected by this website, referred to throughout as “Site.”

  1. Information Collection

General. When you visit the Site, you can browse without submitting any personal information about yourself. We will, however, receive and store some non-personally identifiable information about you, as described below. In order to participate in certain functionalities, you may be asked to provide personally identifiable information. Personally identifiable information is information that can identify you, including, for example, your name or email address.

Your personally identifiable information is collected when you visit cielo24 Sites, fill out a form on cielo24 Sites, participate in a cielo24 survey, communicate with cielo24 in any way, post on the cielo24 blog or forum, upload user information to the cielo24 Site, or enter into any cielo24 promotional event.

Email Address Collection. In order to receive certain communications from us, such as responses to user inquiries, you will be required to submit your email address to us. You may also provide your email address to us in order to receive security updates and news even if you do not sign up for an account or make a purchase. Any email you receive from us will include an unsubscribe link that will allow you to opt-out of receiving future emails.

Automatically Collected Information. Similar to other websites, we may collect some information automatically from you and store it in log files. This collection may include, but is not limited to: your domain name and host for Internet access, the Internet address of the site from which you came, the date and time of your access, your computer’s IP address and information about its operating system, browser, and host, the date and time you access the site and the pages you visit. We collect this non-identifying information in order to help diagnose problems and to administer the Site. We also use it to help identify you and to gather broad demographic information. We may automatically collect information using various mechanisms, including but not limited to cookies and pixels.

  • A “cookie” is a small text file that is stored on a computer for record-keeping purposes. We use cookies for analyzing trends, site administration, tracking user movement, and to gather demographic information from our base as a whole. Some cookies remain on your computer until you delete them. Others, like session ID cookies, expire when you close your browser. You may set your browser setting to attempt to reject cookies and you may still use the Site, however, certain features of the Site may not be available if your browser does not accept cookies. See “Do-Not Track Settings” below for more information on how use of the Site may or may not be affected by your browser settings. We do not control the use of cookies by third parties. Also see “Third Party Analytics Providers” below.
  • “Pixels” are tiny graphics with a unique identifier that are used to track the online movements of web users. Unlike cookies, which are stored on a computer’s hard drive, pixels are small graphics that are about the size of the period at the end of the sentence that are embedded invisibly on web pages or in HTML-based emails. Our third-party analytics providers may place pixels on the Site that track what other websites you visit (both before and after visiting the Site). Our third-party analytics providers use information obtained from pixels to help us improve our business and the Site. We do not control the use of pixels by third parties.

Third Party Analytics Providers. We use third parties to help us operate and improve the Site. In doing so, we may share with these third parties non-personally identifiable information about users’ use of the Site. These third party providers also use cookies. We use third party analytics providers, such as Google Analytics, to provide us with general demographic and interest-level information about our users and to help create a better user experience. We do not control information collected by third parties and are not responsible for their use of that information.

  • Google Analytics uses cookies and pixels in order to collect demographic and interest-level information and usage information from users that visit the Site, including but not limited to information about the pages where users enter and exit the Site and what pages users view on the Site, time spent, browser, operating system, and IP address. Cookies and pixels allow Google to recognize a user when a user visits the Site and when the user visits other websites. Google uses the information it collects from the Service and other websites to share with us and other website operators information about users including, but not limited to, age range, gender, geographic regions, general interests, and details about devices used to visit websites and purchase items. We take reasonable measures to prevent linking of information we receive from Google with any of your personally identifiable information. For more information regarding Google’s use of cookies and collection and use of information see the Google Privacy Policy. Your data can be accessed and/or deleted via My Activity. These features are also subject to the Google Analytics Advertising Features policies. To opt out of Google Analytics, please visit the Google Analytics Opt-Out Page to learn about opting out and installing the appropriate browser add-on.

“Do Not Track” Settings. Because we track website usage information as described above, your selection of the “Do Not Track” option provided by your browser may not have any effect on our collection of certain information. The only way to completely “opt out” of the collection of information through cookies or other tracking technologies is to actively manage the settings on your browser to delete and disable cookies and other tracking/recording tools. However, getting a “Do Not Track” signal to work as you might want is difficult. Using browsers as an example, not all tracking technologies can be controlled by browsers; unique aspects of your browser might be recognizable even if you disable a tracking technology; not all settings will necessarily last or be effective; even if a setting is effective for one purpose, data still may be collected for another; and even if one website observes a “Do Not Track” signal, that website may not be able to control other websites.

Linked Sites. The Site may contain links to third party websites (“Linked Sites”), including social media features such as Facebook, LinkedIn, or Twitter buttons. We are not responsible for the privacy practices or content of any Linked Sites and Linked Sites may collect personally identifiable information from you that is not subject to our control. The data collection practices of Linked Sites will be governed by that Site’s privacy policy.

  1. Information Use

General. We will use your information to respond to you, regarding the reason you contacted us. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

We will also use your personally identifiable information to operate, manage and administer the Site; to fulfil your purchase of any paid features of the Site (if applicable); to provide you with support or a more personalized experience; to communicate with you; and to provide you information about products and services (including the products and services of third parties). We may also use personal information to resolve disputes; to detect and protect against errors, fraud, and criminal activity; to assist law enforcement; to enforce this Privacy Policy and the Terms of Service; or for any other purpose described in this Privacy Policy or that we describe to you at the time of collection.

Use of Non-Personally Identifiable and Aggregate Information. We may use non-personally identifiable information and aggregate information for any lawful purpose, including, but not limited to, analyzing trends, managing and administering the Site, tracking users’ movements, for research purposes, or to improve our business and the Site. In addition, we may share aggregate statistical information with our business partners. We may also combine your non-personally identifiable information and aggregate information with other non-personally identifiable information and aggregate information collected from other sources.

Information Retention. We will retain your information indefinitely, or as long as legally required or allowed. We may dispose of any information in our discretion without notice, subject to applicable law. We do not undertake any retention obligations through this statement.

  1. Information Sharing

General. We are the sole owners of the information collected on this Site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

Affiliated Entities and Service Providers. We may disclose your information, including personal information, to any affiliated entity or organization, business partner, and to agents and service providers to help us operate the Site, improve our business or the Site, and to provide services to us. These third parties may include customer service providers, business or sales service providers, or providers that provide support for the Site.

Insolvency or Business Transition. If we should ever file for bankruptcy or engage in a business transition such as a merger with another company, or if we purchase, sell, or reorganize all or part of our business or assets, we may disclose your information, including personal information, User Content, and user data or information, to prospective or actual purchasers in connection with one of these transactions.

Disclaimer. Due to the complexity and open nature of the Internet, no transmission of data over the Internet can be 100% secure. There is always a risk that information collected by and/or displayed on the Site may be compromised or accessed notwithstanding the steps we take to secure your information. For example, a third party may unlawfully intercept or access transmissions or private communications, or other users of the Service may abuse or misuse your personal information. Accordingly, you agree that you are providing such information at your own risk.

  1. Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given at the bottom of this page:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.
  1. Security

We take precautions to protect your information. When you submit sensitive information via the Site, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Any personally identifiable information collected by the Site is stored in operating environments that are not available to the public. While we have mechanisms in place to safeguard your personal information after we receive it, no transmission of data over the internet can be 100% secure.

  1. Updates to this Privacy Policy

We reserve the right to revise this Privacy Policy by updating it and posting it at https://www.cielo24.com/privacy-policy/, with the new terms taking effect on the date of posting. You should periodically review this Privacy Policy to ensure you are familiar with the most current version. Your use of the Service after the Effective Date posted above constitutes your acceptance of the updated Privacy Policy.

  1. Contact Information and Privacy Questions

If you feel that we are not abiding by this privacy policy or would like access to or control over your information, you should contact us immediately at [email protected].

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