Frequently Asked Questions
If you still have questions contact us. Or call us at: +1-855-cielo24
How does cielo24 work?
What can I do with this service?
With cielo24, you get high quality, searchable captions and media data quickly at low cost. Our cloud based captioning engine can handle large volumes of media. We transform unstructured media into searchable structured data to make your media libraries as searchable as text. For the same low price, we include captions, indexes, and transcripts.
Why should I care about Search?
By adding text to your media, you can help improve your website rankings within organic search. This can be accomplished with captions, transcripts, or both.
How can you support the volume but still provide accuracy and low cost?
Machine only solutions lack the accuracy and quality. Human only transcription can’t meet rapid turnaround requirements. We combine the best of both to deliver high quality at low cost and scale to handle large media libraries within the customer’s schedule.
How do I upload my media?
There are three methods to upload your media; 1) through your cielo24 account, 2) through our API, and 3) through your preferred media platform. Currently we support most popular video platforms. If you have any questions please contact us.
How long is the turnaround?
Depending on the service level requested, the turnaround will be minutes, 24 hours, or two days. For a premium, we can guarantee turnaround time or provide expedited services. Please contact us.
Do you support ADA captioning compliance?
We support ADA captioning compliance. You can read more here: Title II of the ADA. (note: launch http://www.ada.gov/pcatoolkit/ch3_toolkit.pdf)
What about Universal Access?
Because of the increasing emphasis on creating web content that is universally accessible, colleges and universities (both public and private) are looking for ways to add synchronized captions to their online courses. We are working with leading institutions like Stanford University and UC Berkeley to help them create accessible online course content.
Do I need to download software?
No, you don’t need to download anything. cielo24 is a cloud-based service.
Can I review and edit my cielo24 captions?
Yes, we have integrated our service.
How much does it cost?
Will I be charged to try the service?
No. We want you to try our service using your own media assets. Once you see the results, you’ll be convinced that cielo24 delivers the quality, speed, and price that you need for all your searchable captions and transcripts.
How much does it cost?
cielo24 charges on a per minute and volume basis. There are three packages available based on turnaround time and quality requirements. Premium and Professional packages are all inclusive covering captions, transcriptions, and indexes. Learn more about cielo24 solutions here.
Do you offer volume discounts?
We offer discounts based on volume and commitments. For more information, please contact us.
Is there a price difference for specific video content?
Generally no. If there are extreme requirements (media quality, custom outputs), we can work with you to develop an appropriate solution.
I have questions related to features…
Do I receive closed captions as well as a transcript for video lectures?
Once videos are uploaded and processed, you will receive captions and transcripts for your videos.
Can I use my old camera or recording device to record video and then upload?
Yes, anything that records video to our supported formats will do just fine. However the clearer the sound quality, the better the captions will be.
Can I adjust the captions once they are in the video?
Yes, you can adjust the timing of the captions if they are off.
What media formats are supported?
All major video and audio media formats are supported.
What kind of caption file or synchronized transcript does cielo24 produce?
We provide .SRT, .WEBVTT, .DFXP, .TTML, .SBV and .QT for captions, and transcripts in plaintext format with optional timecode data. If there are additonal requirements, please contact us.