The cielo24 Advantage
We apply best-in-class AI with human curation to produce highly accurate media data at scale for content creators to power asset search, discovery, global reach, and accessibility.
Captions and Transcripts
Our industry-leading captioning and transcription services
At our low, competitive rates, cielo24 captioning and transcription services are high-quality, affordable, and compliant with legal regulations.
Audio Description
Taking accessible video to the next level
cielo24’s new Audio Description solution brings an improved video experience to people with low vision, vision impairment, and blindness.
AI Training
Bridging the gap between AI training and accuracy
cielo24 AI develops custom topic-based language models and training data, which help reduce barriers to AI adoption.
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Which Product is Right For You?
Captions & Transcripts
- Mechanical – 60%-70%, AI-based captioning and transcription designed to provide indexing, keyword extraction, and enhanced search visibility, not sufficient for compliance or accommodation.
- Standard Compliance – 99%, our Standard Compliance offering returns captions and transcripts for disability accommodations, increased accessibility, and enhanced learning outcomes for students.
- Professional/Broadcast – 99%, our Professional Service (Broadcast) is an all-human workflow. It is utilized by customers who are brand sensitive, distribute broadcast-quality content, or require some custom workflow or an extraordinary amount of technical content.
- Enhanced Captions – 99%, Enhanced Captions incorporate audio description text with transcript text into one file. This allows viewers with visual impairments to access transcript audio descriptions on a screen reader. Enhanced captions are WCAG 3.0 compliant.
- Live – cielo24 offers Live Captioning as part of our suite of services. There are two service levels for Live Captioning: CART (True Verbatim) and Typewell (Clean Verbatim). Services can be embedded in a third-party platform (like Zoom or other conferencing platforms) or via a separate browser experience. A transcript is available after the live event, though we recommend post-production (VOD) processing for content that will be redistributed on demand.
Use Cases: Accessibility Compliance | Mass Consumption | Corporate Communications | Accessible Audiences | Learning Environments | SEO | Marketing | Sporting Events | Social Media
Audio Description
Audio Description – cielo24 offers Audio Description products to support accessible video content for the blind and low-vision. cielo24 Audio Description utilizes existing gaps in dialogue and audio to provide plot-relevant descriptions of visual elements. Upon completion, the video descriptors are integrated with the audio transcript for screen reader synthesis.
Use Cases: Legal Compliance | Mass Consumption | Accessible Audiences | Learning Environments
Foreign Language Transcription/Translation
cielo24 provides native language transcription and translation to more than 31 languages. Additional languages may be available upon request. Please let your account manager know if you intend to submit media for foreign language transcription.
Use Cases: Localization | Accessible Audiences | Legal Requirements | Mass Consumption | Learning Environments | Native Foreign Language Media
Media Intelligence
Build a powerful database from your audio and media content including identification (people, places, and things), content moderation, sentiment analysis, accessibility, and more.
Use Cases: Brand Assurance | Search | Monetization | Sentiment | SEO
Features included with ALL cielo24 services:
Recent News
October 31, 2024
ADA Title II Digital Accessibility Update, 2026 Deadline: On April 8, 2024, the U.S. Department of Justice (DOJ) took a significant step towards digital inclusivity by signing a final rule updating Title II of the Americans with Disabilities Act (ADA).
August 27, 2024
Accessibility in Government and higher education media communications, such as captions, transcription, and audio description, co-creates an inclusive communication media environment. Incorporating these accessibility features is a legal requirement and a moral imperative for government agencies and higher education institutions.
August 21, 2024
In a landmark move that promises to reshape the digital landscape for millions of Americans with disabilities, the U.S. Department of Justice (DOJ) has issued a final rule updating Title II of the Americans with Disabilities Act (ADA).
At its core, the new rule mandates that state and local governments must make their websites and mobile applications accessible to individuals with disabilities. This update addresses a long-standing gap in the ADA, providing much-needed clarity on digital accessibility requirements.
June 4, 2024
Canada's Online Streaming Act passage, Bill C-11, has brought accessibility to discussions surrounding the future of broadcasting. One of Bill C-11's key pillars is its emphasis on prioritizing accessibility and promoting inclusivity in the realm of online streaming. The legislation mandates that streaming platforms operating within Canada provide robust accessibility features, including closed captioning and audio description services.
June 4, 2024
In today's digital age, the revenue promise of AI on video production and marketing has become the focus of effective marketing teams. From engaging social media clips to informative product demonstrations, videos have the power to capture attention and convey messages with impact. As the demand for high-quality video content rises, marketers increasingly turn to artificial intelligence (AI) to streamline the production process and enhance marketing effectiveness.
May 8, 2024
The Impact of Online Education on Higher Education is nothing short of a transformative force, challenging the traditional in-person model and revolutionizing the learning experience. As we witness the success of online institutions like Coursera, Southern New Hampshire University (SNHU), Western Governors University (WGU), and others, it becomes evident that this evolution is reshaping the landscape of higher education.
April 30, 2024
Embracing Spanish video content is crucial for businesses and organizations to tap into the growing Spanish-speaking audience and thrive in an interconnected world, ultimately unlocking new growth opportunities in the global marketplace.
March 14, 2024
There is a significant and growing need for Australian digital accessibility across industries to ensure…