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As coronavirus continues to impact our nation, schools everywhere are relying on virtual learning environments. cielo24 can help..

Welcome

Integrating with cielo24 is easy. If you need additional support, feel free to contact us.

Choose your upload preference:


Direct cielo24 Integration

1) Within 2 business days we will process your account and email with the following:

  • cielo24 username and password
  • Directions to upload videos

2) To Upload Videos:

  1. Log into cielo24 portfolio
  2. Select “Upload Media”
  3. Choose desired fidelity and turnaround time
  4. Fidelity: “Professional” (99%+ accuracy)
  5. Standard: 48 hours, Priority: 24 hours, Custom: Select date (7-days)
  6. Downloading Captions and Transcripts
  7. Log into cielo24 portfolio with username credentials
  8. Select the desired video(s) and click “Download Transcripts” or “Download Captions


mRSS Feed Integration

  • Fill out questionnaire (*Supply mRSS Feed URL)
  • Support feeds like YouTube and Yahoo.
  • Public videos uploaded to the channel associated with feed will be automatically pulled and processed by cielo24.
  1. Within 2 business days we will process your account and email with the following:
    • cielo24 username and password (can be used to access portfolio)
    • Confirmation mRSS integration is complete.
  2. Select “Start Date”:
    • All videos uploaded to the mRSS channel on or after this date will automatically be captioned and returned.
  3. Additional Option for downloading captions and transcripts:
    • Log into cielo24 portfolio with username credentials
    • Select the desired video and click “Download Transcripts” or “Download Captions”

Note: Captions will be returned in 48 hrs by default. If earlier TAT is required (3 hr, 24 hr, or 7-day) please email [email protected] BEFORE public video is uploaded to your channel, including account and video name.


FTP Host-site

  1. Fill out questionnaire providing the following information:
  • FTP URL
  • FTP Username/password
  • FTP Path
  1. Within 2 business days we will process your account and email with the following:
  • cielo24 username and password (can be used to access portfolio)
  • Confirmation FTP Host-site integration is complete.
  1. Additional Option for downloading captions and transcripts:
  • Log into cielo24 portfolio with username credentials
  • Select the desired video and click “Download Transcripts” or “Download Captions”

Note: Captions will be returned in 48 hrs by default. If earlier TAT is required (3 hr, 24 hr, or 7-day) please email [email protected] BEFORE video is uploaded to FTP Host-site, with account and video name.

Video Tutorial

Additional cielo24 video tutorials can be found here.


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