Echo360 ALP / ESS and cielo24

Echo360 is integrated with cielo24 via setup of a ‘Closed Captioning and Transcript’ Publisher in your system.

Echo360 Active Learning Platform (ALP)

Profiles are configured to a particular fidelity and turnaround time set in Settings > Configurations > Closed Captioning in the Echo360 ALP.  Please find further details below:

  1. Log into your Echo360 ALP instance as an administrator
  2. Select the Settings icon in upper-right of the screen.
  3. From the ‘Settings’ menu, select ‘Configurations’
  4. Select ‘Closed Captioning’ located on the left-hand side
  5. Use the drop-down list to select cielo24
  6. Enter the Username and API Key provided to you by cielo24 Support Team
  7. Select your desired turnaround time, accuracy and default language, this will be applied to all captioning requests.
  8. Click SAVE!


Video Tutorial

Additional cielo24 video tutorials can be found here.

To apply captioning to scheduled section captures

  1. From the main menu, click ‘Courses’.
  2. Find the course containing the sections with captures you want to caption.
  3. Expand the course to show the sections.
  4. Click the ‘calendar’ icon to view the current capture schedule for the section.
  5. Expand the ‘options’ section of the capture configuration dialog box.
  6. Enable the ‘Closed Captioning slider.
    • NOTE: This option will not appear if closed captioning is not configured for your institution
  7. Click ‘Save’!



To apply captioning to an individual capture

  1. From the main menu, click ‘Captures’
  2. Select ‘Scheduled’
  3. Find the scheduled capture you want to caption and hover over it to view the menu arrow in the upper-right corner of the capture block and select ‘Edit’
  4. Expand the ‘Options’ section of the capture configuration dialog box.
  5. Enable the ‘Closed Captioning’ slider.
    • NOTE: This option will not appear if closed captioning is not configured for your institution.
  6. Click ‘Save’!

To apply captioning to a capture after processing

  1. From the main menu, click ‘Captures’ 
  2. Click ‘Complete’ 
  3. Find the completed capture you want to caption and click on it to open the capture details view
  4. On the right-side of the capture details page, below the capture playback panels, find the entry that reads Caption then select ‘Add’




Reprocessing Media

  • If the capture already has captions, but you want them reprocessed, this entry shows ‘Reprocess’ instead of Add.
  • Click ‘Ok’ on the confirmation dialog box that appears.

To apply different fidelity captioning to a capture after processing

To caption a scheduled or nonscheduled capture with existing Profile Settings (i.e. instructions for existing capture ordering above)

  1. Change your Profile settings in ALP to reflect the new desired fidelity
  2. Select a recording to be reprocessed and follow the steps to reprocess captions (above).

Echo360 Echo System Server (ESS)

Fill out questionnaire providing the following information:

  1. Company name
  2. Contact name and email
  3. Phone Number

Within 2 business days we will process your account and email with the following:

  1. cielo24 username and password
  2. Credentials to use with ESS SFTP configuration
  3. SFTP Server address
  4. Private SSH Key

How to configure captioning in the Echo System Server

  1. You can utilize the instructions in Echo360 here, to set up cielo24 as a ‘Closed Captioning and Transcript’ publisher and verifying connectivity you can order captions
  2. Once this is completed you can order captions

How to order captions in Echo360 ESS

  • To order captions click ‘Echoes’  > ‘Eedit Ech’o to select ‘Configured Presentation Publishers’ and click ‘Add Publisher’
  • Under ‘Add Publisher’ click  ‘General Info’ select your cielo24 profile
  • In Publisher Configuration’ add any ‘Notes’ that can assist in transcription. (ie. Company names, tricky spellings, special guidelines to follow during transcription)
  • Click ‘Save’

Your caption request will be submitted and captions automatically returned. You’ll see your queued caption request under ‘Configured Presentation Publishers’.



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