The cielo24 Difference
All-in-one solution with quality guaranteed and cielo24 service level that’s second to none.
Join the ranks of companies and institutions everywhere that trust cielo24.
Enterprise Advanced Features
What benefits do you get with Enterprise advanced features?
Improved Video Search Experience
Customizable Transcription Workflows and Formatting
Account Management and Billing Services
Frequently Asked Questions
What is the difference between Self-service and Enterprise?
Our Self-service web app is geared towards simplicity and convenience. You can get started on transcriptions and captions immediately, with a simple user interface where you can upload your media, select the treatment you desire, and receive your transcripts and captions.
Enterprise plans are built around your specific needs with the help of an account executive to help satisfy more complex and/or larger amounts of media that need captioning or transcription. Through Enterprise you also have access to our full suite of video and audio data solutions.
How do I know which option is right for me?
The major considerations are volume, formatting requirements, billing requirements, and the need for integrations or special solutions. Self-service is a simpler, more immediate solution that satisfies basic caption and transcription needs. Enterprise can accommodate greater complexity and requirements.
If you’re looking to transcribe or caption 10 hours/month or less of video or audio content, then our Self-service web app is likely the solution you need.
Is there a required term length?
We’re flexible! With Self-service you pay as you use, simply enter your credit card information and order captions within minutes!
For Enterprise accounts, typically the term is annual to ensure we are setup to meet your ongoing needs.
Is the price the same for audio and video files?
Yes, we price by media minute, therefore the price is the same no matter if it has video or not.
(Tip: If you have both file types, we do recommend video for human transcripts in order to yield higher word accuracy in your transcripts and captions.)
What forms of payment are accepted?
Our products accept all major credit cards: Visa • MasterCard • Discover • American Express • JCB
For custom billing requirements, talk to us! We accept other forms of payment with our Enterprise product.”
How do I access my files?
For any of our products, just login to your account and all media files are stored within our VPC (Virtual Private Cloud), therefore your media is always available for your access 24/7.
Is it possible to switch between account levels?
Yes, you can switch between levels as needed, or even use both levels simultaneously.
If interested in our Enterprise plan, contact us at 1-855-cielo24.