The Most Comprehensive Captioning and Transcription Solutions for Your Media

Welcome | University Of Arizona

cielo24 provides University of Arizona departments with human captions, transcripts, audio descriptions, and interactive search features for audio and video content.

We provide time-coded transcripts and support over 30 languages. We offer various upload options, customized/automated workflows, numerous output formats, 99%+ accuracy, and much more.

Get Started Today!

Do you need to have your videos closed-captioned or transcribed?  With cielo24 you can do that in a few easy steps:
  1. Request an account by filling out the form on the right
  2. Log in to your account 
  3. Upload your files to either Panopto, YouTube, or your new cielo24 Portfolio login

When your files are completed, you will be notified via email.  Your captions will either be automatically updated in your integrated YouTube or Panopto account, or you can download your captioned videos directly from the cielo24 Portfolio.

That’s it! Please let us know if you have questions; we are happy to help you.  Email us here. 

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Below you will find links to a variety of reference materials to guide you through the process, including which files should be closed captioned, and transcribed.

Quick Training Links

Training link for Uploading Media Files with cielo24 captions and transcripts
Portfolio Training: Account Settings Overview
Training link for Portfolio with cielo24 captions and transcripts
Portfolio Training: Action Buttons to Uplevel and Translate
Training link for Portfolio with cielo24 captions and transcripts
Portfolio Training: Customer Edit Tool
Training link for Portfolio with cielo24 captions and transcripts
Portfolio Training: Downloading Captions and Transcripts
Training link for Uploading Media Files with cielo24 captions and transcripts
Uploading Media Files: File Name, Fidelity, Turnaround Time
Training link for Uploading Media Files with cielo24 captions and transcripts
Uploading Media Files: File upload

FAQs

What should be closed captioned? Who does this apply to?

You should caption all videos that you create which:

  • Will be posted for public viewing
  • Do not have existing captions
  • Have captions generated automatically using  software
  • You created in-house and did not purchase commercially

Examples of content you should caption include: 

  • Clips you will publish on the University website
  • Videos you intend to show during in-person sessions
  • Course content that you may use for future courses 

What content does Not need to be captioned?

You do not need to caption content that: 

  • You or the University did not create the media
  • Recordings of live online sessions that include student personal information 
  • Videos that you do not plan to reuse in the future

How do I get a cielo24 account?

Please complete the New Accounts form on this page to get started. Videos can be submitted as soon as your account is created.

Where do I get official University of Arizona captioning guidelines?

Everything you need to know about Arizona captioning is on this page:  click here.

New Accounts Form

Training Resources

Getting Started

Video Submissions

Captions/Transcripts

Troubleshooting / Technical Support

For questions regarding your account, processing of orders, or any topic not covered on this page, please refer to the University website – 

Also please refer to the University of Arizona Captioning Decision Guide.

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