cielo24 Self Serve


How should our team set up the email for our shared account?

Since the account email will have the ability to change and recover the password, the standard setup is to use a system email where anyone who needs password access will also have access to that email.

What file formats can be uploaded?

Our total list of accepted formats includes: *.mp3, *.mp4, *.flv, *.wmv, *.avi, *.mpeg, *.aac, *.aiff, *.au, *.ogg, *.3gp, *.flac, *.ra, *.m4a, *.wma, *.m4v, *.caf, *.cf, *.mov, *.mpg, *.webm, *.wav, *.asf, *.amr

Can my files be deleted after transcription?

Yes, you have the option to delete files yourself. If and when you delete files all copies and any derivative material, transcripts, etc. are immediately and irretrievably deleted.

More questions? Please contact Self Serve support at [email protected].